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FAQ'S on Selling

FAQ’S on Selling

When do we buy?

No appointment is necessary since we buy all day, every day on a first come, first serve basis Monday – Saturday 10am – 8pm and Sunday 12 – 5pm.  If we aren’t finished processing your items at closing, we will hold over to the next day.

How long will the process take?

Buyers give an estimated buy time based on how many items you have and how busy the store is. Normally the buy time ranges from 30 minutes – 1 hour, but when a store is busy or buyers are working on multiple purchases, the process can take 2+ hours. For the most accurate estimation, we suggest you call ahead just before leaving the house.  We do buy on a first come first serve basis.  

Do I have to wait in the store?

No, you have the option of leaving and receiving a call once we are finished. 

What form does payment come in?

We pay cash on the spot. 

Why do I sometimes get low offers on expensive items?

Our pricing software guides us as to what we should offer for specific items. It proposes an amount that will benefit the customer selling to us, by giving as much compensation for the items as possible, while maintaining a price point that allows other customers to get the financial break they need to consider when shopping resale. There is never any obligation to accept our offers. We do what we can to keep our concept a win-win-win for all parties involved. 

Keep in mind prices fluctuate so items such as swings, strollers, exersaucers, walkers, etc. will be priced according to current market value (i.e. Amazon.ca or similar) and not the original purchase price since styles and features of these items change and improve from year to year.

How do I get more money for my items?

There are several ways to increase the amount you earn when you bring in your items. Read the 'Tips to earn more' section.

Why are even high quality items sometimes turned away?

Even a high-quality item or something brand new with a tag can be turned away when the item is not in high demand within the store’s customer base. If you have a question, be sure to ask the buyer at checkout.

What sizes do you accept?

Preemie to Youth size 16. Keep in mind that newborn  to 12 month sizes quickly become overstocked since so many parents receive many clothing gifts in those sizes.  Typically clothing in these newborn sizes are in great shape since they are only worn once or twice so you can only take the best of the very best.  Lastly in newborn - 12 month sizes need to be in 2-pc sets because that how our customers shop those sizes.  Pants tucked into the shirt.  Please don’t get discouraged if we have to pass on those tiny newborn sizes.  Our buying opens up once we get to size 18 months.  

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Our Locations

Once Upon A Child Sault Ste Marie

671 Great Northern Rd Unit 3
Sault Ste Marie, ON P6B 5A1
705-941-9698 - Map - Hours
Mon10:00 AM-08:00 PM
Tues10:00 AM-08:00 PM
Wed10:00 AM-08:00 PM
Thu10:00 AM-08:00 PM
Fri10:00 AM-08:00 PM
Sat10:00 AM-08:00 PM
Sun12:00 PM-05:00 PM
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